# Result

The merchant frontend always receives a result when the customer exits the Pledg funnel.

# Success

In case of success,

  • The customer is redirected to redirectUrl?pledg_result={}.
  • Formerly, the result was a JSON which fields depend on the payment mode (see back mode, transfer mode).

# Error

In case of error, the result is a JSON which format is the same for all payment modes.

The error is an object containing two properties: type and message, for instance:

{
    type: "invalid_request_error",
    message: "The provided property email is invalid"
}

The different values for error.type are the following:

Name Cause
3DS_confirmation_timeout The 3DS payment process could not be completed on time or the payment confirmation is taking too long
ancv_timeout When the ANCV payment confirmation is taking too long, we consider it as a timeout
bad_gateway The PSP of the merchant failed (back mode only)
disabled_merchant When the payment solution is disabled, the user cannot continue
error_token When the token is invalid or expired
gateway_timeout When the request is taking too long to process, the router times out the request and sends an error
genericError A generic error occured
identification_confirmation_timeout When the identification process is taking too long, we consider it as a timeout
invalid_merchant_uid When the payment solution cannot be found
invalid_request_error Your settings are malformed (ex.: invalid merchantUid, invalid email, invalid amountCents, ...)
maintenance When the API is in maintenance mode
internal_error When the server encounters an unexpected condition that prevents it from fulfilling the request
missing_merchant_uid When the merchantUid is missing or invalid
network_error The network failed
not_eligible The customer is not eligible to this type of payment (an authorization may appear on the customer account but no money will be debited)
payment_refused The payment could not be processed
retry_error When the retry may not be possible due to ineligibility
transaction_timeout The transaction has either expired or there is insufficient time remaining to complete the process
wrong_share_uid When the current part to pay is not found, or the token is invalid

When an error occurs, it is passed to the merchant frontend and the payment funnel is closed.

If a payment is rejected by the PSP (3DS failed, insufficient funds, etc.), an error message is displayed to the user inside the payment funnel, but no error is passed to the merchant frontend. Indeed, in such as situation, the user keeps the possibility to retry with another card.