Start up

Pledg offers a merchant dashboard as a portal for merchants, to track payments made through Pledg, visualize some configuration parameters, manage collaborators etc... Two are available, one for Staging (opens new window), one for Production (opens new window).

First connection

Access are created during the integration phase, by Pledg's integration team, based on a list of a few emails addresses of merchant's collaborators.

To log in :

• Click on "Log in"
• Enter your email address
• Use the 'Forgot password?' service to initialize/reset your password.

• Click on the disposable link sent by email and specify a new password.
• Login again with the chosen password.

General presentation of the dashboard

Once connected, you will be taken to the main interface of the Pledg dashboard.

Here you will find the list of your accounts (=your Pledg payment method) with a short description (e.g. "2x Instalment"). Note you can change the language of the dashboard Click on "Logout" to exit the dashboard.

Here you will find :

1. The list of your accounts (=your Pledg payment solutions) with a short description (e.g. "2x Installment").
2. Yon can search among your list of payment solutions setup
3. You can change the language of the dashboard
4. Click on "Sign Out" to exit the dashboard.

Consulting an account

In the accounts, click on the account / Pledg payment method you want to view.

On the right side of the screen are displayed :

• The main characteristics of the payment methods
• The list of the last payments
• The list of the last transfers

Key Account Features

• UID: the technical identifier of your payment method also called Merchant ID
• Secret Key: technically helps to sign messages between Merchant and Pledg. Required for security purposes.
• Payment Type: the type of payment configured: "Split", "Deferred", "Installment" ...
• .../...

Collaborators

• Within the Collaborators section, you can visualize the list of collaborators having access to the payment solution.
• For a given collaborator, various permissions can be defined, depending on roles/activities.
• A merchant can add an additional collaborator, using the '+' icon. Newly registered collaborator will have access to exactly the same list of payment solution(s) than the creator.

To manage permissions, you can access the collaborators management interface via the "Settings" menu in the navbar, if your permission profile allows you to do so (minimum permission profile required: ADMIN).

Here you can define the permissions profile for each collaborator linked to your payment solutions.

The existing permission profiles are :

• KPI_ONLY (access limited to Key Indicators section)
• READER (read only: purchases, orders)
• SELLER (READER + purchase link generation)
• MANAGER (SELLER + purchase management, refund)
• ACCOUNTANT (MANAGER + transfers view, Invoices & Credit notes view, reports & KPIs view)
• ADMIN (ACCOUNTANT + collaborators management, payment solution settings...)

To edit a collaborator's permission profile :

• Click on the 🖊️ next to their current profile.

• Once you have selected the correct profile, click "Validate" to confirm your changes.

• After you validate your changes, a success message is displayed. In the event of an error, this message will explain the cause of the error.

Viewing last payments

In the list of accounts, click on the account / payment method for which you want to view the latest payments.

The list of payments is displayed with :

• Transaction reference associated to Pledg payment
• Payment status :
  • Accepted : Payment accepted
  • Rejected: An error occurred or the transaction has been refused. The payment could not be finalised.
  • Abandoned : Your customer did not finalised their payment.
  • Not initiated : Your customer did not entered the Pledg payment tunnel. He did not open the link received by email or SMS (purchase link).
• Customer identification: email and phone number if available.
• The amount and its currency
• The date of payment
• Further details in case of error, with the error type :
  • Not eligible : The information provided does not allow Pledg to finance the purchase (conditions of the payment solution not respected, falsified contact information, etc).
  • Customer's bank refusal : Your customer's bank did not authorised the transaction (insufficient funds, 3DS check not completed, etc).
  • Pledg refusal : The credit score was too low for financing to be granted or the transaction was refused by Pledg's insurer.
  • Technical error : An error occured. Try again later or contact Pledg's support.

You can see more details by hovering your mouse over the error type.

Searching payments

All payments are displayed by default in the Purchases view. You can browse transactions for one or several payment methods using the "select mutliple" button.

You can use filters to investigate and find specific transactions. In particular, you can filter by state, date, amount,

• Search for a payment by typing the merchant's reference number
• Filter the list by date, status and amount
• Export list items in CSV format

To obtain the details of a payment, click on the payment line.

Viewing the details of a payment

Click on the line presenting the payment you want to view.

The main features of the payment are listed below :

• Detail :

  • Date: the date on which the transaction was made
  • Reference: the reference transmitted to Pledg from your merchant site.
  • Transfer (transfer mode only): the reference of the transfer made to the merchant to pay for the purchase.
  • Virtual card (back mode only): the status of the virtual card with our bank.

  The meaning of the status is detailed below :

Status	Meaning
AUTHORIZED ON TIME	the bank received a request for authorization from the merchant within 3 minutes of the card generation
NOT_AUTHORIZED_ON_TIME	the bank did not receive any authorisation request from the merchant even after 3 minutes
AUTHORIZED	the bank received a request for authorization from the merchant
DEBITED	the bank has received a debit request from the merchant
DEBITED_LOWER_AMOUNT	the bank has received a request from the merchant to debit an amount less than the authorised amount
DEBITED_GREATER_AMOUNT	the bank has received a debit request from the merchant for an amount greater than the authorised amount
NOT DEBITED	the bank has received a debit request from the merchant for an amount greater than the authorised amount
CREDITED	the bank received a credit application from the merchant

• Maturity dates

  • For a split payment, you will find the list of due dates, amounts and associated statuses:
  • For a deferred payment, you will find the due date with its date, amount and associated status:

• Refunds / Refunds

Partial or full refunds can be made on payment. You have the option of monitoring the status of refunds or making a refund request for accounts set up in transfer mode.

If repayments have been made, the list of repayment transactions is displayed.

To refund a customer, the operation is different between the modes using a virtual card (back mode) and the transfer mode:

• Mode back (with virtual card): connect to your PSP (Payment Service Provider) and re-credit the virtual card; the customer's bank card will be re-credited afterwards.

• Mode transfer: the claim is made from the dashbord Pledg :

  • Click on the button "Request a refund".
  • Fill in the amount you want to reimburse
  • Click on "Request a refund"; a notification will tell you that the refund has been taken into account.

Notes concerning the transfer mode

TIP

To refund the full amount of a customer's order, you must fill in the total amount of the customer's order; If you fill in the amount corresponding to the due dates drawn, this will correspond to a partial refund and the other due dates will be debited. To refund partially a customer's order, enter the amount you want to refund. This partial request will not necessarily produce a credit on the customer's credit card. The amount you want to refund will reduce or cancel the customer's most distant debit dates in priority.

TIP

Refunds are usually effective at D+1 and will appear at that time in the payment refund list in the dashboard.

View latest transfers

For accounts set up in `transfer' mode, i.e. a daily transfer is sent to the merchant for an amount corresponding to all the orders of the day, the list of transfers made can be consulted.

This section allows you to reconcile the payment of your orders with the transfers you receive on your bank account.

Information:

• Amount: the amount of the transfer
• Status: sent when the transfer has been successfully issued
• Reference: the reference of the transfer transmitted
• Date: the date of the transfer

Click on the "View All" button to see a list of all transfers. You can then view the details of a transfer with a list of the orders concerned.

In the "Payments" section, you can consult the list of corresponding orders and the reference you have sent to Pledg.

When the amount is negative, this corresponds to a refund. When you make a refund request, we take the refund amount from your bank account and credit the customer's credit card.