# Refunds

# Back modes

When the merchant wants to refund a customer, there are 2 situations:

  • The merchant has already debited the virtual card:
    • The merchant must then recredit the virtual card. About 2 days later, Pledg will be notified of this recredit and will refund the customer.
  • The merchant has not debited the virtual card yet:
    • If the merchant does nothing: Pledg will be notified about 10 days later that the virtual card has not been debited, and will refund the customer.
    • To refund the customer immediately, see Refunds

# Transfer mode

The merchant can issue a refund by API or via the merchant dashboard.